Intake Improvement

Our Intake Improvement solutions aim to establish a strong, equitable intake process, ensuring accessible legal aid and a smooth experience for all applicants in your service area.

✨ Benefits of Intake Improvement ✨

Enhanced Applicant Experience

Intake is often an applicant's first impression of a legal aid organization. We ensure that your intake process is accessible to all applicants, regardless of language, geography, disability or technology barriers. We champion respectful, sensitive, and trauma-informed systems that aid in accurate assessments of applicant eligibility.

Compliance with Funding Requirements

A well-designed intake process doesn't just benefit applicants – it also ensures that your system meets the various requirements outlined by your program funders. We take the time to understand your specific intake needs and goals to design a process that is efficient, effective, and complaint.

Improved Program Reach and Capacity

A finely tuned intake process enables your organization to provide better access to services, align with your internal goals, and reallocate valuable resources to address applicant needs. We can help you create an intake system that meets your organizational priorities.

Expert Guidance and Implementation

Partnering with A2J Tech means tapping into a wealth of legal aid expertise garnered from collaborating with various legal aid organizations. We provide thorough process evaluations, practical improvement strategies, and support through the implementation phase for an optimized intake system tailored to your organization.

Our Intake Improvement Process

Information Gathering
A2J Tech works closely with leadership and your project team to understand goals, deliverables, timelines, and other important details.  We then provide a thorough plan for the project. We provide strong project management, frequent and transparent communication and regular meeting facilitation to ensure that the project stays on time and on budget.
Systems Assessment
Intake projects start with our team understanding your current systems and processes.  We use process mapping, technology and intake portal assessments, information and feedback gathering, user experience design, and more to provide recommendations for overall project design and implementation.
A2J Tech experts put together a set of recommendations tailored to your organization and based on the information collected above, your goals, and intake best practices. A2J Tech tailors the format and presentation to suit organizational needs.
Project Support
During the implementation, go live, and reporting phases, A2J Tech continues to provide project support, financial and grant progress reporting, implementation expertise and other services your group needs to ensure a successful project.  We also provide documentation and training support and other things your team may need to help ensure success.