Whether your goal is providing improved access, reducing applicant “bounce” between units or organizations, creating consistency in applicant experiences, or maximizing the use of resources, A2J Tech can help you identify the goal for your intake system and the pathway to get there.
We thoroughly assess your current intake system, including telephone, walk-in, online, and more. By examining everything from policies to processes, we provide recommendations for streamlined workflows and a more efficient coordinated intake process.
We enhance, optimize, and integrate technologies into your intake workflows, notably your case management system, leading to increased accuracy, streamlined operations, and informed decision-making, ultimately strengthening your legal aid services.
We guide your organization through practical implementation of coordinated intake processes, providing training, documentation, and reporting tools to ensure effective operation and goal achievement.